Privacy Policy

This Privacy Policy describes how Rental Cleaning Pros ("we," "us," or "our") collects, uses, and shares information when you visit our website at www.rentalcleaningpros.com (the "Site") or use our services. By using the Site or our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you request a quote, book a service, contact us, or otherwise interact with us, you may provide personal information including:

• Name
• Email address
• Phone number
• Property address
• Payment information (credit or debit card details)
• Details about your rental property and cleaning needs

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Geographic location (city/region level)

1.3 Information from Third Parties

We may receive information about you from third-party platforms, including advertising networks (such as Google and Meta/Facebook) and analytics providers, which may include demographic data and information about your interactions with our ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our cleaning services
• To respond to your inquiries and quote requests
• To process payments and send service confirmations
• To communicate with you about bookings, updates, and promotions
• To personalize your experience on our Site
• To run and measure the effectiveness of advertising campaigns on platforms such as Google Ads and Meta (Facebook/Instagram) Ads
• To analyze website traffic and usage through tools such as Google Analytics
• To comply with legal obligations and protect our rights

3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve targeted advertisements. The types of cookies we use include:

• Essential Cookies: Required for the Site to function properly, such as maintaining your session and security.
• Analytics Cookies: Help us understand how visitors interact with our Site. We use Google Analytics, which collects data such as pages visited, session duration, and traffic sources. Google Analytics uses cookies to generate statistical information. For more details, see Google's Privacy Policy.
• Advertising Cookies: Used by third-party vendors, including Google and Meta (Facebook), to serve ads based on your prior visits to our Site and other websites. These cookies enable remarketing and audience targeting across advertising networks.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

4. Third-Party Advertising & Remarketing

We may use third-party advertising services, including Google Ads and Meta (Facebook/Instagram) Ads, to display advertisements to you on other websites and platforms after you have visited our Site. These services use cookies and tracking pixels to collect data about your browsing activity in order to show you relevant ads.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our Site and/or other sites on the Internet.

You may opt out of personalized advertising by visiting:

• Google Ads Settings
• Facebook Ad Preferences
• Network Advertising Initiative Opt-Out
• Digital Advertising Alliance Opt-Out

5. Artificial Intelligence & Automation

Rental Cleaning Pros may use artificial intelligence (AI) and automated tools to improve our services and operations. These technologies may be used for purposes such as:

• Automated scheduling and calendar management for cleaning appointments
• Customer communication tools, including AI-assisted messaging and chatbots
• Analyzing booking patterns and service data to optimize operations
• Generating and optimizing marketing content
• Processing and responding to quote requests and inquiries

5.1 Data Used by AI Systems

AI tools we use may process personal information you provide, such as your name, contact details, property information, and service history. This data is used solely to deliver, improve, and personalize our services. We do not use your personal information to train third-party AI models.

5.2 Third-Party AI Providers

Some AI features may be provided by third-party platforms and service providers. When your data is processed by these providers, it is governed by their respective privacy policies and our data processing agreements with them. We select providers that maintain appropriate data security and privacy standards.

5.3 Automated Communications

When you interact with any AI-powered chat or messaging feature on our Site or through our communication channels, please be aware that the conversation may be powered by artificial intelligence. These interactions may be recorded and analyzed to improve service quality. A human team member is available upon request if you prefer not to interact with an automated system.

5.4 Human Oversight

All significant decisions affecting our customers — including pricing, service scheduling, and dispute resolution — involve human review. AI tools are used to assist and streamline our operations, not to replace human judgment on matters that directly impact you.

6. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

• Service Providers: Independent contractors who perform cleaning services on our behalf, and payment processors who handle transactions.
• Analytics & Advertising Partners: Google Analytics, Google Ads, and Meta/Facebook for website analytics and advertising purposes as described above.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

If you would like to request information about data we have collected beyond the previous 12-month period, please contact us using the details in Section 11.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure payment processing, and restricted access to personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from promotional communications by following the instructions in those messages or contacting us directly.
• Opt-Out of Sale/Sharing: We do not sell your personal information. If our practices change, we will update this policy and provide an opt-out mechanism.
• Cookie Preferences: Manage cookies through your browser settings or the opt-out links provided in Section 4. You may also request that your data not be processed by AI systems described in Section 5.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within 30 days and will confirm when your request has been processed.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

• Email: [email protected]
• Phone: (727) 591-6759

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site or services after changes are posted constitutes your acceptance of the revised policy.